Anti-Virus Scanning FAQ

What is the purpose of the Anti-Virus feature?
The Anti-virus scanner provides scanning and filtering for all your incoming emails hosted on our server.  If virus is detected, it will attempt to clean it.  If cleaning fails the email will be deleted and a notification will be sent to you.

Do I really need it?
You don't really need this if you already have anti-virus installed.  Having this provides additional line of defence but there is a slight chance of wrong detection.  However, with this service, you can be more assured that the emails you receive via our servers are clean.  

Would it provide 100% protection?  Does this mean that I will not need to install additional anti-virus software on my systems anymore?
To our best knowledge, no anti-virus program provide 100% guarantee.   In addition, you will still need the software on your systems to protect against other virus threats (eg. web surfing, files download, files exchange, etc).  Please note that the anti-virus feature is provided as it is without warranty of any kind. We cannot guarantee that all viruses will be blocked nor will we guarantee against loss of data as a result or its usage.

How updated is your anti-virus program?
We configure it to automatically download available updates daily.