::
HOSTING & DOMAIN NAME FAQ ::
I use Windows based
computer for Internet. Would that be a problem?
There will be no
problem. In fact, most customers use Windows for their
computer. We also have customers using Mac and some Unix based
OS.
Linux/Unix is often the preferred server platform due to their
stability, security, performance and versatility. Our
servers utilise standard protocol (eg. FTP, POP, etc) for
communication. As long as you have the standard compliant software such as Internet
Explorer, Netscape, Opera, Safari, Outlook Express, Outlook,
Eudora, etc, you will be
fine. You can also use your PDA/Handphone to access email and
web with the necessary software.
I create web pages
using Frontpage or Dreamweaver. Is that a problem?
No problem at all. The servers support standard 24hrs
FTP service for you to upload web pages created with Frontpage,
Dreamweaver and almost any other web design software.
Can
my website be reached with or without "www"?
Yes. We configure your website to be reached either with or
without "www" (eg. if you get a domain abc.com,
your site can be reached at both www.abc.com and abc.com).
How do I decided which plan is suitable for
me?
First, ensure the plan supports the features you need. Generally Business plans
offer more features than the Value
plans. If you need extra reliability, the
Business plans offer Enterprise Linux as the operating
system.
Next, decide on the amount of space you require. We recommend
20MB-50MB
for website and 10MB-20MB per email account for modern day
usage. Can I resell the packages?
Are there further reseller discount for this offer?
Yes. You may resell the packages. Simply enter yourself as the
Agent and if you want to bill customers yourself, just change the
necessary contact (eg. payment
contact) to Agent. Customer ordering 2nd server onwards will be given
reseller discount. Email us for more details.
Is the DNS hosting included
in the hosting packages?
Yes. By having name-servers located in different countries
(separate data-center), accessibility and reliability of your domain name
has been improved.
I need to direct traffic
for 2 or more domain names to just one hosting server.
No problem. We offer domain parking service on all hosting packages.
Will I be able to create
email accounts myself?
Yes. You will be able to manage all aspects (create, delete,
forwarding, aliases, etc) of email accounts via the user-friendly web-based
interface (control panel).
How do I decide on a domain name?
First of all, decide whether you want an international domain name
(eg. .com, .net, org, .biz, .info) or local domain name
(eg. .com.sg). If you are active in certain countries
or intend to penetrate a new market, you might also want to
reserve the relevant domain names first (eg. .CN domain for
China).
Next,
think of
a name that will represents your products/services, trademark or your company
name and do an availability check below.
Some customers will choose to have many
domain names
"linked" to the same website. This can be
achieved by selecting a primary domain for the site (eg.
www.abc.com) and then "park" another domains on it
(eg. www.abc.com.sg, www.abc.cn). You can order a parked domain at the
order
form after you primary domain has been set up.
Once you have
found a domain name that is suitable and available, you are ready to submit a
hosting application. The country
level domain I want (eg. .co.uk, .com.my) is not list in your
application form. Can you register for me?
For most domains names, we can register on your behalf, saving
you the trouble of doing it yourself. Contact
us for more details. I already have a domain name, can you do
a transfer?
Yes we can. Transfer is free with 1 year renewal. If
the package includes a free domain name, you will get free
transfer and free 1 year renewal.
Can you tell me more about your
data center?
Sure. We do not make compromise on the quality of data
centers. We host your accounts in
high quality data centers that comes with redundant power
supply, advanced air-conditioning system, enhanced security,
fire suppression system, multiple high-speed connectivity, bandwidth
redundancy and manned/monitored 24/7. Some sample pictures
are appended below.
*
if you have more questions. Do feel free to contact
us.
Order hosting
& domain here
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